About us
What were here for
At SLE, we are dedicated to providing automotive enthusiasts with high-quality performance parts without the typical industry markup. We believe in transparency, affordability, and accessibility. By sourcing directly from trusted manufacturers, we ensure you get reliable, top-notch products at competitive prices. Our mission is simple: to empower you to achieve exceptional performance without compromising quality or value.
Frequently Asked Questions (FAQ)
General Questions
About us
What does SLE stand for?
What does SLE stand for?
SLE stands for transparency, quality, and performance without the markup. We provide high-quality automotive parts directly sourced from trusted manufacturers, ensuring affordability and reliability.
Where are your products sourced from?
Where are your products sourced from?
Where are your products sourced from?
Our products are sourced directly from trusted and carefully selected manufacturers in China, the USA, and Vietnam. We hold all our suppliers to the highest standards of quality. If you aren't fully satisfied with the quality of our products, we're happy to accept returns.
Ordering & Payment
What payment methods do you accept?
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, Shop Pay, Apple Pay, and Google Pay.
Do you offer financing or buy-now-pay-later options?
Do you offer financing or buy-now-pay-later options?
Yes, we offer financing through Affirm, and Shop Pay installments.
Shipping & Delivery
How long does shipping take?
How long does shipping take?
Orders typically ship within 1-2 business days and arrive within 3-7 business days depending on your location. Expedited options are available at checkout.
How can I track my order?
How can I track my order?
Once your order ships, you'll receive a tracking number via email or text message. You can track your order directly through the Shop app, or by logging into your account on our website and clicking on your order.
Returns & Exchanges
What is your return policy?
What is your return policy?
We accept returns within 14 days from delivery, provided products are new, unused, and never installed. If a product is defective, the return policy is extended to 21 days from delivery. Please contact us to initiate a return.
How do I initiate a return or exchange?
How do I initiate a return or exchange?
Simply contact our customer support team through our Contact Us page or email help@sleperformance.com and we'll guide you through the easy return process.
How do I return a product?
How do I return a product?
Items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.
Contact & Support
How can I contact customer support?
How can I contact customer support?
Reach out to us through our Contact Us page, email us directly at help@sleperformance.com, or utilize our live chat during business hours for immediate assistance. You can expect a reply within 24 hours.
What are your customer service hours?
Our support team is available Monday to Friday, 9:00 AM to 5:00 PM (E